30 days to try it on court.

What’s covered.

The 30-Day Confidence Guarantee is a voluntary trial offer for Series 01. You are welcome to take it onto court and play with it during your trial.

• Normal, reasonable on-court trial wear is accepted. The paddle does not have to be unused or as new.
• We inspect returns for significant damage, heavy wear, misuse, abnormal impact or permanent structural modification. These may make a change-of-mind return ineligible.
• Original packaging is appreciated but not required.
• Please return complimentary accessories where possible.
• You pay change-of-mind return postage.
• Approved returns receive the full returned Series 01 purchase price, as your choice of store credit or a refund to your original payment method.

Contact AERA within 30 days of delivery, then follow our return instructions. Your paddle does not need to arrive back within those initial 30 days. We process eligible returns after receipt, inspection and eligibility confirmation. We inspect for damage or misuse; normal, reasonable on-court trial wear is accepted. You choose either store credit for the full purchase price or a full purchase-price refund to your original payment method. Store credit is optional and does not replace your full-refund choice.

12-Month Manufacturing Warranty

Series 01 is covered for manufacturing defects and faults arising during normal use for 12 months from delivery. This warranty is separate from the voluntary Confidence Guarantee.

Covered faults include structural manufacturing defects, core separation, handle defects and edge guard separation caused by a manufacturing fault.

If your paddle has a covered manufacturing defect, we’ll provide an appropriate remedy, which may include repair, replacement or refund depending on the circumstances and your rights under Australian Consumer Law. Store credit is available only if you agree to it; it does not replace a refund you are entitled to. Proof of purchase may be required.

What the warranty doesn’t cover.

The manufacturing warranty does not cover normal wear and tear, cosmetic scratches or scuffs, natural surface or grip wear, or damage caused by ground strikes, fence strikes, misuse, abnormal impact, extreme heat or unauthorised modification. Cosmetic wear that does not affect the paddle’s function is not a manufacturing defect.

These warranty exclusions do not change the allowance for reasonable trial wear under the Confidence Guarantee or limit your Australian Consumer Law rights.

For a warranty enquiry, contact support@aeraplay.com with your order number, a description of the issue and clear photos where relevant.

Australian Consumer Law

Our voluntary 30-Day Confidence Guarantee and 12-Month Manufacturing Warranty are provided in addition to your rights under Australian Consumer Law. Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded. The 30-day contact window and customer-paid return postage apply to change-of-mind trial returns, not to remedies for faulty goods under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.