Warranty & Returns
We want you to feel confident playing with Aera.
Every Series 01 paddle includes our 30-Day Confidence Guarantee and 12-Month Manufacturing Warranty.
30-Day Confidence Guarantee
Your 30-day period begins on delivery.
Days 1–7
Changed your mind?
You can return your paddle within seven days of delivery for a refund, provided it is returned in as-new condition with its original packaging and included accessories.
Days 8–30
We understand that sometimes you need to play with a paddle to know whether it's right for you.
Eligible lightly-used paddles may be returned between days 8 and 30, subject to inspection and a 20% restocking deduction.
Paddles showing excessive wear, damage, misuse or modification may not qualify under the voluntary Confidence Guarantee.
Return shipping for change-of-mind returns is the customer's responsibility.
12-Month Manufacturing Warranty
Series 01 paddles are covered by a 12-Month Manufacturing Warranty from the date of delivery.
The warranty covers manufacturing defects and faults arising during normal use, including issues such as:
- Structural manufacturing defects
- Core separation
- Handle defects
- Edge guard separation caused by a manufacturing fault
If we determine that your paddle has a covered manufacturing defect, we'll provide an appropriate remedy, which may include replacement, repair, refund or store credit depending on the circumstances.
Proof of purchase may be required.
What Isn't Covered by the Aera Warranty
The 12-Month Manufacturing Warranty does not cover damage or deterioration caused by:
- Normal wear and tear
- Cosmetic scratches or scuffs
- Natural surface wear
- Ground strikes
- Fence strikes
- Misuse
- Abnormal impact
- Extreme heat exposure
- Unauthorised modification
- Normal grip wear
Cosmetic wear that does not affect the paddle's function is not considered a manufacturing defect.
Australian Consumer Law
Our voluntary 30-Day Confidence Guarantee and 12-Month Manufacturing Warranty are provided in addition to any rights you may have under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.
Start a Return or Warranty Claim
Contact support@aeraplay.com with:
- Your order number
- A brief description of the issue or reason for return
- Clear photos of the product where relevant
We'll review your request and let you know the next steps.
Built to play. Backed by Aera.