Shipping & Delivery
All Aera orders are currently shipped from Australia.
We aim to keep delivery simple: clear timeframes, tracked shipping and updates along the way.
Series 01 Pre-Orders
Series 01 is currently available for pre-order, with dispatch expected in early October 2026.
We'll keep pre-order customers updated by email if the expected dispatch window changes.
If your order contains both pre-order and in-stock products, your order may be held and shipped together once all items are available.
Australian Shipping
Standard shipping within Australia is free.
Once dispatched, estimated delivery times are:
- Metro areas: 2–6 business days
- Regional areas: 3–10 business days
Delivery times are estimates and may vary depending on your location and carrier conditions.
Order Processing
For in-stock products, orders are generally processed within 1–3 business days, excluding weekends and public holidays.
During launches, promotions and other high-demand periods, processing may take slightly longer.
Once your order has been dispatched, you'll receive a confirmation email with tracking details.
International Shipping
International shipping is available only where supported at checkout.
Available shipping options, rates and estimated delivery times are shown at checkout based on your destination.
International customers are responsible for any applicable customs duties, taxes and import charges.
Customs processing is outside Aera's control and may affect delivery times.
Tracking
You'll receive tracking details by email once your order has been dispatched.
Tracking information may take up to 24 hours to update after dispatch.
Delivery Issues
If your order is lost, damaged in transit or marked as delivered but cannot be located, contact support@aeraplay.com and we'll help investigate.
Please include your order number and any relevant delivery information.
Incorrect Addresses
Please check your delivery information carefully before placing your order.
If you notice an error, contact us as soon as possible. We'll do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Need Help?
For delivery questions, contact support@aeraplay.com.