Shipping & Delivery

All orders are currently shipped from Melbourne, Australia.

Our goal is to - process quickly, deliver reliably and keep you informed.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

During high-demand periods (product launches, promotions, holidays), processing times may be slightly longer.

Shipping Within Australia

We partner with national carriers for seamless and reliable delivery.

Estimated delivery times:

Metro areas: 2–6 business days

Regional areas: 3–10 business days

Delivery times are estimates and may vary depending on your location and carrier conditions.

International Shipping

We offer international shipping to selected countries.

Shipping rates and delivery estimates are calculated at checkout based on destination.

International delivery times typically range between:

6–15 business days

Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

We are not responsible for delays caused by customs clearance processes.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination
• Package weight
• Selected shipping method

We may offer free shipping promotions from time to time. These will be clearly stated on our website.

Tracking Your Order

Once shipped, you will receive a tracking link via email.

Please allow up to 24 hours for tracking information to update.

If you have not received tracking details within 3 business days of placing your order, please contact us.

Delivery Issues

If your order is:

• Marked as delivered but not received
• Lost in transit
• Damaged during shipping

Please contact us within 7 days of the delivery date at: support@aeraplay.com

We will work with the shipping carrier to investigate and resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders delivered to incorrectly entered addresses.

If you notice an error in your shipping details, please contact us immediately. We cannot guarantee changes once an order has been processed or shipped.

Delays

Whilst we aim to meet estimated delivery timeframes, Aera is not responsible for delays caused by:

• Carrier disruptions
• Weather events
• Customs processing
• Public holidays
• High shipping volumes