Terms & Privacy

PRIVACY POLICY

Last Updated: 01/01/2026

Aera Play (“Aera”, “we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party providers)

  • Order history

  • Device and browsing information (via cookies and analytics tools)

We do not store full credit card details on our servers.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate order updates

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (if you opt in)

You may unsubscribe from marketing emails at any time.

3. How We Protect Your Information

We take reasonable steps to protect your personal information using:

  • Secure Shopify-hosted infrastructure

  • Encrypted payment processing

  • Restricted access to sensitive data

While we take appropriate security measures, no method of transmission over the internet is 100% secure.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and user behaviour

  • Personalise content and advertising

You may manage cookie settings through your browser preferences.

5. Sharing of Information

We may share your information with trusted third parties only where necessary to operate our business, including:

  • Shopify (our ecommerce platform provider)

  • Payment processors

  • Shipping carriers

  • Marketing and analytics providers

We do not sell your personal information.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website constitutes acceptance of any changes.

7. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

support@aeraplay.com

TERMS OF USE

Last Updated: 01/01/2026

By accessing or purchasing from Aera Play (“Aera”, “we”, “our”, “us”), you agree to the following Terms of Use.

1. Use of Website

By using this website, you agree to:

  • Use it for lawful purposes only

  • Provide accurate information when placing orders

  • Not engage in fraudulent or harmful activity

We reserve the right to refuse service to anyone at our discretion.

2. Product Information & Pricing

We aim to ensure all product descriptions, images, and pricing are accurate. However:

  • Prices may change without notice

  • Products may be discontinued at any time

  • Colours and appearance may vary slightly depending on your device

We reserve the right to cancel orders in cases of pricing errors or suspected fraud.

3. Orders & Payments

All orders are subject to availability and confirmation of payment.

We reserve the right to cancel or limit quantities of any order.

Payment information is processed securely through third-party payment providers.

4. Intellectual Property

All content on this website — including logos, graphics, designs, images, and text — is the property of Aera and may not be copied, reproduced, or used without written permission.

5. Limitation of Liability

To the maximum extent permitted by law, Aera is not liable for:

  • Indirect or consequential losses

  • Delays caused by third-party carriers

  • Damage resulting from misuse of products

Nothing in these Terms excludes rights available under applicable consumer protection laws.

6. Changes to Terms

We may update these Terms of Use at any time. Changes will be posted on this page with an updated date.

Continued use of our website constitutes acceptance of any updated Terms.

7. Contact

For questions regarding these Terms, please contact:

support@aeraplay.com